Refund policy

Size Exchanges

If you ordered the incorrect size, please contact us within 24 hours of purchase and we will remedy this. Unfortunately, we are unable to accommodate a size change once the order has entered production.

Refund Policy

All sales are final, and we do not offer refunds. This policy applies to all items, including pre-orders, subscription products, and limited-time releases.

Because all KatDragonz, LLC products are made-to-order specifically for each customer’s purchase, we cannot accept refunds once an order has been placed.

If you believe your product is defective, please contact us within 5 days of delivery. Include your order number and a detailed description of the issue. Claims submitted after 5 days cannot be accepted.

Lost or Missing Package Policy

KatDragonz, LLC is not responsible for packages that are lost or stolen after the carrier marks them as delivered.

If your tracking shows “delivered” but you have not received your package, please contact your local carrier to check for delivery errors or held packages.

If your tracking shows no delivery update, you must contact us within 30 days of the shipment date to file a lost-package claim.
Claims received after 30 days cannot be accepted, as carrier tracking information may expire and cannot be verified.

This timeframe ensures fairness for all customers and prevents fraudulent or unverified claims.